Legal
Refund Policy
Last updated: 2026-03-27
Refund & Returns Policy
Effective: March 2026
Delivery Guarantee
Every order is covered. If your shipment does not arrive:
- Free reshipment of your entire order, OR
- Full refund to your original payment method
No questions asked. 99%+ delivery success rate across the EU.
Damaged or Incorrect Products
Contact us within 48 hours with photos. We will reship or refund at no cost.
Returns
Unopened, sealed products may be returned within 14 days. Customer pays return shipping. Refund issued within 5 business days of receiving the return.
Refund Processing
iDEAL/SEPA: 3-5 business days. Crypto: at current exchange rate.
Non-Refundable
Free samples (shipping-only), opened products, confirmed-delivered orders (unless Delivery Guarantee applies).
Contact
Refund requests: contact page with order number.