Shipping, Delivery & Payment Methods

Delivery Times & Costs

All orders are dispatched within 24-48 hours of payment confirmation. Every shipment includes tracked delivery with a tracking number sent to your email.

Discreet Packaging

Delivery Guarantee

Payment Methods

Checkout traffic is protected with TLS encryption. The store currently accepts Bitcoin, so no card or online-banking credentials are entered on NeuroPeak. Bitcoin transactions remain visible on the public network.

Pay with Bitcoin — Save 20%

How Ordering Works

Shipping FAQ

• Can I change my shipping address after ordering?
  Yes, if your order has not yet been dispatched. Contact us immediately with your order number and the corrected address. Once a tracking number has been issued, the address cannot be changed — the package is already in the postal system.
• What happens if I'm not home during delivery?
  Delivery procedures vary by country:
  Netherlands: Package left with neighbour or at PostNL pickup point (14-day hold).
  Belgium: Held at bpost pickup point for collection (14 days).
  Germany: Delivered to DHL Packstation or local post office.
  Other EU: Carrier leaves notification; package held for collection or redelivery.
  If a package is returned to us after the carrier hold period, contact us for a free reshipment.
• Do you offer express or priority shipping?
  We currently offer standard tracked shipping, typically 3–7 business days from dispatch across the EU. Available services are shown at checkout; we do not advertise an express option until it is operational.
• Can I combine orders to reach the €150 free shipping threshold?
  Free shipping is calculated per individual order. Separate orders cannot be combined retroactively. We recommend adding all desired products to a single cart before checkout to exceed the €150 threshold. Tip: adding a combo pack or increasing your pack size is often enough to qualify.
• My tracking hasn't updated in several days. What should I do?
  Minor tracking delays (1-3 days without updates) are normal, especially during postal sorting or when crossing intra-EU postal zones. Common reasons: weekend/holiday processing, carrier scan missed at sorting facility, or temporary system delay.
  
  What to do: Wait 5 business days from the last tracking update. If still no movement, contact us with your order number — we will investigate directly with the carrier. If necessary, we initiate a reshipment under our Delivery Guarantee at no cost.
• Do you ship to PO boxes, Packstations, or pickup points?
  Yes — we can ship to PO boxes, DHL Packstations (Germany), PostNL points (Netherlands), and bpost pickup points (Belgium). Enter the pickup point address as your shipping address during checkout. Note: some carriers may require a phone number for pickup point delivery notifications.
• What delivery details should I provide?
  Use details that your carrier can recognise and deliver to. The outer parcel remains plain and uses a neutral sender reference; product names and NeuroPeak branding are not printed on the exterior.
• What carriers do you use?
  We use established EU postal services and registered mail carriers depending on the destination country. All shipments are fully tracked with door-to-door tracking visibility. The specific carrier is selected automatically based on destination, package weight, and availability for the fastest delivery route.
• Is there a delivery guarantee for orders under €150?
  Yes! Our Delivery Guarantee covers every order, regardless of order value. Whether you order a €5 sample kit or a €300 bulk pack, the same guarantee applies: free reshipment or full refund if your package does not arrive.
• How are orders packaged during hot weather?
  Products remain sealed in their original blister or container and are packed to limit exposure to moisture and light. Follow the storage information on the product packaging after delivery. Contact support if a parcel arrives damaged or appears to have been exposed to unusual conditions.

Order Security & Privacy

Your privacy is our priority at every stage of the ordering process — from browsing to delivery.

Countries We Ship To

We ship to all 27 EU member states, plus the United Kingdom, Switzerland, Norway and Iceland, from our European warehouse — typically 3-7 business days to any destination. Shipping cost varies by zone (see the table above).

We also ship to the United Kingdom, Switzerland, Norway and Iceland. As these destinations are outside the EU, parcels may take a little longer and can be subject to customs procedures.